The Practice of Empathy in UX Design
Today, I’m talking about Empathy in User Experience Design. What it is, how we can practice and cultivate it and how we can begin to move from empathy to compassion within ourselves and our work.
👉🏽Full Article - https://designerup.co/blog/the-practice-of-empathy-in-ux/
📝 Show Notes:
[0:45] We hear the term 'user empathy' floating around the design world a lot these days. But are we really clear on what exactly that means? How many of us are really confusing empathy with sympathy or even pity and are we doing it right?
As designers, user experience researchers and user interface designers, we sometimes get so lost in the doing; conducting our research, compiling it, synthesizing it into deliverables like persons and trying to come across as though we care, that we lose sight of the actual feeling aspect of what it actually means to be empathic.
[1:22] What exactly is Empathy?
[2:27] Intention is everything
[3:53] What does it mean to be empathic to our users?
[4:43] How can we truly become more mindful and empathic designers of experiences and interfaces?
[5:05] Mindful User Surveys and Interviews
[5:51] Creating Mindful Personas
[6:33] Designing Mindful Interfaces
[7:27] Empathy takes practice
[9:00] The experience of sympathy, empathy vs compassion
[10:51] Moving from Empathy to Compassion
[14:05] Challenge to you
❓How do you practice empathy? Let us know if the comments
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